01446     2200313   4500001002100000005001500021035002000036008004100056020002000097041000800117082001200125084001800137100001700155245012900172260004300301300003300344500002300377504001400400520051200414650002400926650002300950700001800973990002400991990002301015990002401038990002301062990002301085990002401108INLIS00000000000259820221112103756  a0010-0520002598221112                |          | eng    a978-0-470-22754  aeng  a658.409  a658.409 PEP r0 aPeppers, Don1 aRules to Break and Laws to Follow :bHow your business can beat the crisis of short-termism /cDon Peppers and Martha Rogers  aNew Jersey :bJohn Wiley & Sons,c2008  axvii,297 p.;23 cm. ;c23 cm.  aIndeks : p.285-297  ap.257-283  aA fascinating, highly readable synthesis of business principles, technology, sociology and common sense, Rules to Break and Laws to follow persuasively shows the connection between customer trust and business profits, and then explains how to make it happen. You will learn how to make your company more innovative, how to ensure your employees actually enjoy what they're doing, and how to deal with the kinds of service and quality breakdowns that occasionally palgue any company, even a well-managed one. 4aSuccess in business 4aCustomer relations0 aMartha Rogers  a09230/MKRI-P/X-2008  a0231/MKRI-P/X-2008  a09230/MKRI-P/X-2008  a0231/MKRI-P/X-2008  a0231/MKRI-P/X-2008  a09230/MKRI-P/X-2008