01411     2200241   4500001002100000005001500021035002000036008004100056020001800097041000800115082001000123084001600133100002100149245004300170260003500213300009700248500001900345504001200364520072900376650001401105990002501119990002501144INLIS00000000000654120221110110933  a0010-0520006541221110                |          | eng    a0-415-24380-7  aeng  a650.1  a650.1 BRA m0 aBraithwaite, Ray1 aMamaging Aggression /cRay Braithwaite  aLondon :bCommunitycare,c2001  aix, 184 hlm.; 24 cm (the social work skills series) ;c24 cm (the social work skills series)  aIndeks : index  ai.judul  aRay Braithwaite: How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook: Empowers individuals by providing a range of useful skills that can help in managing aggressionEnables staff placed in difficult or dangerous situations by their employers to address the issue effectivelyClarifies the responsibilities of the manager in ensuring staff are safeguardedBuilds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace. Highlighting examples of good and bad practice, "Managing Aggression" is a book for anyone who has ever faced, or is likely to face, aggression at work. 4aManajemen  a01570/MKRI-P/II-2005  a01570/MKRI-P/II-2005