<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Milakovich, Michael E</dc:creator>
  <dc:title>Improving Service Quality in the Global Economy :</dc:title>
  <dc:publisher>Auerbach Publications,</dc:publisher>
  <dc:date>2006</dc:date>
  <dc:subject>Industrial management.</dc:subject>
  <dc:subject>Service industries - Management.</dc:subject>
</srw_dc:dc>