00000nam 2200000 4500 INLIS000000000006541 20221110110933 0010-0520006541 221110################|##########|#eng## 0-415-24380-7 eng 650.1 650.1 BRA m Braithwaite, Ray Mamaging Aggression / Ray Braithwaite London : Communitycare, 2001 ix, 184 hlm.; 24 cm (the social work skills series) ; 24 cm (the social work skills series) Indeks : index i.judul Ray Braithwaite: How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook: Empowers individuals by providing a range of useful skills that can help in managing aggressionEnables staff placed in difficult or dangerous situations by their employers to address the issue effectivelyClarifies the responsibilities of the manager in ensuring staff are safeguardedBuilds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace. Highlighting examples of good and bad practice, "Managing Aggression" is a book for anyone who has ever faced, or is likely to face, aggression at work. Manajemen 01570/MKRI-P/II-2005 01570/MKRI-P/II-2005