Detail Katalog

ID: 2679

Improving Service Quality in the Global Economy : Achieving High Performance in Public and Private Sectors / Michael E. Milakovich

Edisi: 2nd Ed.

Pengarang:
Milakovich, Michael E

Penerbit:
Auerbach Publications,

Tempat Terbit:
Boca Raton :

Tahun Terbit:
2006

Bahasa:
eng

Subjek

Industrial management. -- Service industries - Management.

Deskripsi Fisik:
xix , 406 p. : : illus. ; 24 cm.

ISBN:
0-8493-3819-0

Nomor Panggil:
658.562 MIL i

Control Number:
INLIS000000000002679

BIB ID:
0010-0520002679

Catatan

Indeks : p.387-406 ; p.345-360 ; Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. This book fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. It emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare. It promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. It also provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America's GDP. It includes cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector.

Status

Tersedia di OPAC Bibliografi Nasional Indonesia Karya Tulis Ilmiah Nasional

Lihat Cover Original

Informasi Eksemplar & Metadata

Nomor Barcode	Nomor Panggil	Akses	Lokasi	Ketersediaan
`00000009889`	`658.562 MIL i`	Dapat dipinjam	Mahkamah Konstitusi RI	Tersedia
`00000009890`	`658.562 MIL i`	Dapat dipinjam	Mahkamah Konstitusi RI	Tersedia

Format MARC21 - Total 24 field

Tag	Ind1	Ind2	Nilai	Urutan
001	`_`	`_`	INLIS000000000002679	1
005	`_`	`_`	20221112105845	2
035	`#`	`#`	$a 0010-0520002679	3
008	`_`	`_`	221112################\|##########\|#eng##	4
020	`#`	`#`	$a 0-8493-3819-0	5
041	`_`	`_`	$a eng	6
082	`#`	`#`	$a 658.562	7
084	`#`	`#`	$a 658.562 MIL i	8
100	`_`	`#`	$a Milakovich, Michael E	9
245	`1`	`#`	$a Improving Service Quality in the Global Economy : $b Achieving High Performance in Public and Private Sectors /$c Michael E. Milakovich	10
250	`#`	`#`	$a 2nd Ed.	11
260	`#`	`#`	$a Boca Raton :$b Auerbach Publications,$c 2006	12
300	`#`	`#`	$a xix , 406 p. : $b : illus. ; $c 24 cm.	13
500	`#`	`#`	$a Indeks : p.387-406	14
504	`#`	`#`	$a p.345-360	15
520	`#`	`#`	$a Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. This book fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. It emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare. It promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. It also provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America's GDP. It includes cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector.	16
650	`_`	`4`	$a Industrial management.	17
650	`_`	`4`	$a Service industries - Management.	18
990	`#`	`#`	$a 09889/MKRI-P/XI-2008	19
990	`#`	`#`	$a 09890/MKRI-P/XI-2008	20
990	`#`	`#`	$a 09889/MKRI-P/XI-2008	21
990	`#`	`#`	$a 09890/MKRI-P/XI-2008	22
990	`#`	`#`	$a 09890/MKRI-P/XI-2008	23
990	`#`	`#`	$a 09889/MKRI-P/XI-2008	24

Penjelasan Field MARC21:

001: Control Number
005: Date and Time of Latest Transaction
020: ISBN
100: Main Entry - Personal Name
245: Title Statement

250: Edition Statement
260: Publication Information
300: Physical Description
650: Subject
700: Added Entry - Personal Name

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Ditambahkan: 04 Dec 2008
Disetujui OPAC: 08 May 2020

Pencarian Terkait

Karya Milakovich Dari Auerbach Publications, Subjek: Industrial managemen... Tahun 2006